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Safe Payment Options
  • Columby is committed to protecting your payment information. We follow PCI DSS standards, use strong encryption, and perform regular reviews of its system to protect your privacy.


 Secure logistics
  • Package safety
Full refund for your damaged or lost package.
  • Delivery guaranteed
Accurate and precise order tracking.
 Secure privacy
  • Protecting your privacy is important to us! Please be assured that your information will be kept secured and uncompromised. We do not sell your personal information for money and will only use your information in accordance with our privacy and cookie policy to provide and improve our services to you.


Purchase protection
  • Shop confidently on Columby knowing that if something goes wrong, we've always got your back.


Customer service
  • Our customer service team is always here if you need help.


Free returns within 90 days
  • The first return for EVERY order is free! To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together.
  • Any item(s) in their original condition are eligible for a full refund within 90 days of purchase.


Price Adjustment within 30 days
  • Items purchased from Columby are eligible for our price adjustment policy.Columby will provide the price difference if the list price of the item purchased was reduced within 30 days of purchase in the same country or region. You can request a price adjustment refund by copying the order ID in "Your Orders" and contact with the customer service "Apply for Price Adjustment" .